We're changing the way we collect your bins. Further information about the new service will be coming soon. As a recycling club member you will receive regular updates via email. 

From mid - September weekly collections of the green lidded bin will stop. 

We will empty your green-lidded bin one week, and your blue and brown-lidded bins the next.

We will extend the brown-lidded bin collections to all year round.

As part of the new service you will be able to recycle your food waste in your brown lidded bin. We will be issuing a free food waste caddy to each participating household.

Caddies can be kept in your kitchen to collect all of your food waste - cooked and uncooked. When full the waste can then be put in your brown or green-lidded bin.

Before the changes start you will receive your caddy, a new waste calendar and a roll of compostable liners along with more advice and information on the new service.

 

Frequently asked questions

Why does Coventry City Council need to change its waste collection service?

Financial cuts mean that by 2020 the Council will have had a 55% reduction in the government grants it has received, the equivalent of £120m a year in cuts.

Changing the way we collect your bins will save over £1 million a year. This will help us to protect front line services for our most vulnerable residents.

How will my collections change?

From mid-September weekly collections of the green lidded bins will stop. We collect your green lidded bin one week and your brown and blue lidded bin the next. 

If you have your own bins you will be issued with a new FREE food waste caddy. This can be kept in your kitchen to collect all of your food waste - cooked and uncooked.

When full the food waste can then be put in your brown or green-lidded bin for collection by our crews.

I live in a flat with communal bins will my collections change?

We will not be changing the way that we collect communal bins. If you do not currently have recycling facilities you may be asked to separate your waste and recycle more in the future.

I don't have a brown-lidded bin. Can I still recycle my food waste?

No. If you don't currently have a brown-lidded bin you will need to dispose of your food waste in your green-lidded bin.

If you would like a brown-lidded bin you can order one online here.  

Smaller bins are available on request.

Will my collection day change?

The changes mean that your collection day may change. BUT whatever day we collect it will be the same day for all of your bins. You will receive a new collection calendar along with your free food waste caddy. Please check your calendar carefully to see if your day has changed. Please ensure that your bins are out for collection from 7am on your scheduled day.

What can I put in my caddy?

Your caddy will come with further information and guidance on how to use it and what can go in it. Including information on where to get more compostable liners.

Can I put food waste in my brown lidded bin now?

No. Please don't put food waste in your brown-lidded bin until the new service begins in September. We will be sending you a new collection calendar which will confirm when the changes will start.

Are other local councils doing this?

Yes. There are many authorities who empty their rubbish bins every other week. Some areas have reduced collections to every three weeks.

Won't my green-lidded bin smell and attract pests if it is not collected every week?

If you use your bins correctly and follow some simple tips there is no reason why you should have any problems Remember to:-

 

·        ensure that potentially smelly waste is secured in a tied bag or sack before putting it in the bin

·        make sure the bin lid is closed securely to stop flies getting in

·        recycle as much as possible in the blue and brown-lidded bin and rinse containers and tubs before putting them in the bin

Don't forget that food waste can still be collected every week by putting it in your green-lidded bin one week and your brown-lidded bin the next.

Will there be enough room in the green-lidded bin when it is not collected every week?

By recycling as much as possible in your blue and brown-lidded bins, you should have enough room in your green-lidded bin for everything else. There are some cases where residents may be entitled to an additional green-lidded bin for their waste. These are in households where:-

  • there are six or more people
  • there are five people including a child or children in nappies
  • a resident has a medical condition that results in an increase in waste production

If you meet any of the criteria you can make an application here. Additional green-lidded bins will only be granted where recycling services are being fully utilised.

Additional blue and brown-lidded bins are available for all and can be requested here. 

If I have extra waste can I leave it by the bin for collection?

Only waste contained within the bins can be collected.

When is the tip or Household Recycling Centre open?

You can view information about the Household waste centre opening times and site restrictions here.

What will happen if my bin is missed?

We will leave you a yellow tag on your bin to let you know if there was a reason we could not collect it. Please rectify the problem and we will collect it on your next scheduled collection day.

If you did not receive a yellow tag you can report a missed bin here.  

Our crews will only return to a missed bin in the following circumstances:-

·        the bin was out for collection before 7am on the scheduled day

·        the bin contained the correct items and was not too heavy to be safely collected 

Please do not tell us that your bin has been missed before 4pm on your scheduled collection day as we may still be working. Reports for missed bins submitted more than two days after the scheduled collection cannot be processed.

I unable to move my wheeled bin and have no one to help me what can I do?

If you are elderly, infirm or disabled with no one at home able to help you, you may qualify for an assisted collection. These can be made by applying online or calling our Customer Contact Centre

My existing containers are damaged. Can they be replaced?

You can report a damaged bin online. We may repair your bin at your home or swap it for a new one. This can take six to eight weeks.

I have lots of recycling. Can I put extra recycling out with my recycling bin?

Please don't put extra waste out. Any extra recycling can be taken to the tip (recycling and reuse centre). However, if you regularly produce a large amount of recycling, you can apply for an additional recycling bin online.

Does the lid on my bin need to be closed?

Yes please - lid closed and out by 7am.

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