Coventry City Council (CCC) Privacy Notice for Coventry Recycling Club

Coventry City Council Complies with the Data Protection Act and the GDPR and is registered with the Information Commissioners Office (ICO) as a Data Controller.

This Privacy Notice explains how personal information is going to be used, what for, who it will be shared with and why.

Why we collect and use Personal Data about you

We collect and hold personal information relating to your membership of the Coventry Recycling Club.

We use this information to:

• Provide you with appropriate services
• Promote website content that we feel is relevant to you
• To make contact with you if we need to speak to you
• Help us to develop and improve our services
• Monitoring purposes including the amount of waste collected in your area to measure improvement.

What information do we collect about you?

• Name
• Address
• Email
• Telephone number (Mobile and/or landline)

Who we share your personal Data with

We will share data with:

• Officers of the Waste Services and supporting teams in relation to Coventry Recycling Club administration and communication.
• Other outside agencies such as those delivering prizes on behalf of the Coventry Recycling Club.

How long will we keep your information?

We will only keep your information for as long as we need to so we can give you the service you need, unless we must keep it for legal reasons.

Your Rights

You have the right to:

1. Ask to see the personal information we hold about you
2. Ask us to change information we hold about you if it is wrong
3. Ask us to delete the information we hold about you
4. Ask us to limit the way we use your personal Information
5. Data portability (have your data transferred to another Authority)
6. Complain to the Information Commissioner’s Office

To exercise any of these rights please contact the Coventry Recycling Club coventryrecyclingclub@coventry.gov.uk

Withdrawal of Consent 

Where personal data is processed on the basis of consent, you will have the right to withdraw that consent.

Complaints

You have the right to submit a complaint if you are unhappy with the way your request is handled or disagree with a decision made by the council regarding your data. In these circumstances you can contact the Data Protection Team (DPO) and request a review of the decision.

If you are not satisfied with any outcome from the DPO you may wish to apply to the Information Commissioners Office at:

The Information Commissioners Office; Wycliffe House,Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Date of last review: 23 July 2019

Occasionally, links from our site lead to pages maintained by other organisations. These links are provided for your convenience. These sites are not under the control of Coventry City Council and we are not responsible for their content. We cannot guarantee that these links will work all of the time and we have no control over availability of linked pages. However, if you find a broken link on a page, please use the "Contact us" option, available at the foot of each page.

Web statistics

We collect web statistics automatically about your visit to our site. This information is used to help us follow browsing preferences so that we can regularly improve our website. These statistics do not contain personal data and cannot be traced back to an individual.

Cookies

Our website uses ‘cookies’. A cookie is a piece of information which a website transfers to the cookie file of the browser on your computer or device. The browser saves the information and sends it back to the website server whenever the browser returns to the website. A cookie will typically contain the name of the domain (internet location) from which the cookie has come, the "lifetime" of the cookie (i.e. when does it expire), and a value, usually a randomly generated unique number.

Cookies are used to record information about your preferences as you browse our website, which allows us to improve your experience by tailoring the website accordingly. Cookies can also be used to identify you every time you revisit our website.

Two types of cookies are used on this website:

Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the website. We use session cookies to allow you to carry information across pages of our website and avoid having to re-enter information, and to compile statistics that allow us to understand how users use our website and to help us improve the structure of our website.

Persistent cookies remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). We use persistent cookies to display your name and Points balance each time you access our website (using the "Remember me" cookie), and to pre-complete your sign in details when you logon to our website (using the "Remember me" cookie).

We may use other persistent cookies from time to time to help us recognise you as a unique visitor when you return to our website and to monitor your use of our website. This will allow us to tailor the content of certain areas of our site.

Please note that, where we embed content from third-party sites such as YouTube, you may also have cookies from these third-party websites installed on your device. Coventry City Council does not control these cookies and you should check the privacy policy of the relevant website for more information.

If you use one of the ‘sharing tools’ on our website to share content using social networks, these social networks may install a cookie on your device. Coventry City Council does not control these cookies and you should check the privacy policy of the relevant website for more information.

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

If you disable the cookies in your browser which are used to track when you complete an activity where extra points are awarded, you will not be able to earn Points for these activities. 

Feedback, comments and contact details

If you would like to comment on the site, what you would like to see included in the future or if you have any questions about our use of cookies and how we collect and store your data, then please contact us.

Pages updated 17/5/2018 with reference to GDPR & links to external organisations